The EE Community

Can't remember my account number

People can’t hear me on the phone

Hi ,  People can’t hear me on the phone. This is the second day within the last week. When using a WhatsApp call, people can hear me, OK. I am unable to contact EE technical support. When calling 150 the call gets disconnected. Please help. 

Loss of inclusive roaming

I’m currently on a full works pay monthly which has inclusive roaming. Just got a text saying that the roaming plans are changing and it looks like they’ll now be chargeable.Is this correct?

Porting has failed

I am transfering 4 numbers for my family from BT to EE. the porting should have started on friday but nothing happened untill this morning when my wifes number has been ported to the sim i set up with my  number. I am very concerned as we have all ha...

Full fibre nor in my area

Hi so openreach have now said full fibre is live at my address so had a look on EE and no where do they show any details on pricing or speed. Is this correct or am I missing something?

I do l pay my phone bill and phone contract at the same time?

I started using ee phone contract from last month but have not received any bills for that. I only received data plan bills, is there any possible l can pay my phone contract bill as well? Please help.

Bt

Can I change from bt tv and broadband to ee

Why do I need £20 spend cap to use my contract aboard?

I have an old contract which includes unlimited text, calls and 200GB data. I am entitled to use it in EU as I had it before brexit. I’ve checked with customer services and they confirmed this. However last time I went to Spain (I visit my parents ev...

PAC code

My EE contract recently finished and my partner has a phone on my account as a add-on so they've both ran out and we want to leave EE. I have switched companies and requested a PAC code to witch over. It worked for my number and I have been switched ...