My phone is frozen

[Sarah112244]

My Samsung 22+ has decided to freeze completely I can't reset or turn my device off  I am on my tablet which I am unable to phone ee on as its unable make phone calls I don't know what to do 

[Schockwave · Accepted solution]

Hello @Sarah112244 ,

Welcome to the community,

You should be able to force it to switch off, on the IPhone it is the side button and and the sound down button pressed together, which should switch it off. You should be able to find the instructions how to do this via the manual, which you can find for your Samsung on the Samsung website or by doing a search.

[Sarah112244]

Thank you I have done it now with the side buttons and pressing down on
them hard

s robinson

[Ritu_D]

Thanks for getting back to us @Sarah112244 

I am pleased to hear what Schockwave suggested has worked. 

Have a great day 

Ritu

[Schockwave]

@Sarah112244 , thank you for letting me know that it worked, glad you have got it sorted, you are welcome.