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Joined EE From 3 Using Temp E Sim

nick305
Explorer

‎06-10-2026 09:48 AM

Hi All

Just joined EE from 3 and they assigned a temporary ESim which has been enabled. It appears to be running along side my old 3 esim on this new phone.

I spoke to technical yesterday and they said the port was going through and that after midnight yesterday the port should be complete.

I have noticed that my online EE account is showing my ported number as active but the Esim on the phone is still showing the temporary number.

Does that number change on the phone to my ported number?

How long should I give the Esim to update its settings

Thanks

Nick

0 Helpful
3 REPLIES 3
Alex_H
EE Community Support Team

‎06-10-2026 11:58 AM

Hi @nick305,

Welcome to the EE Community

If the ported number is showing as active in your EE account it does suggest the port in has completed. Once the number port is completed the previous SIM should stop working.

If you text NUMBER to 150 does it report back the correct ported number? What type of phone is it you use, as often the phone settings may just save the first number on the SIM, even if the SIM itself gets updated. If it is an iPhone for example you should be able to edit it in Settings> App> Phone> My number. 

Alex

0 Helpful
nick305
Explorer

‎06-10-2026 12:08 PM

Thank you for your response. I did what you suggested and the correct ported number appears. I am using Google Pixel 11 Pro XL and there appears no options for manually changing the number. I have sent a sms to a friend and it appeared on their phone under the temporary number, which if this remains is obviously going to cause some communication problems.

 

0 Helpful
Alex_H
EE Community Support Team
In response to nick305

‎06-10-2026 12:57 PM

@nick305 Thanks for confirming, the number has ported then if the text has reported it back . The message you sent was that sent as RCS chat messaging rather than SMS text? SMS should sent with the correct number, but chat may still have the temp number saved.

Try going into Messages> Profile> Message settings> RCS chats and turn it off then give it 30 seconds and turn it back on as it should re-verify the number. If it doesn't immediately update the number, try leaving chat off for longer and restart phone as well.

 

Alex

0 Helpful