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Green Flickering Screen - Green Screen of Death?

Gus_Crawley
Contributor
Contributor

Heya EE Community! 

I have had my Samsung Galaxy A41 for almost 2 years now, and just now I opened my phone and the screen has gone almost completely green with lines going through it top to bottom. Before this, my phone was refusing any touch screen motion - and as my volume down button isn't working (another issue, I realise.) I cannot force a restart.

Any assistance anyone can give? I'd post an image, but I am unsure how links and such work through this website.

Thanks very much,

Gus.

7 REPLIES 7
Chris_B
EE Community Star
EE Community Star

@Gus_Crawley   The image just needs to be approved.   Use the camera icon to post that image 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Thanks! Just saw the buttons, apologies!

Chris_B
EE Community Star
EE Community Star

@Gus_Crawley   Have a read of THIS it might fix your issue 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Gus_Crawley
Contributor
Contributor

green screen.jpg

This is not my own photo, but this is what my phone is facing.

Thank you for your response. Sadly with this current issue I cannot see anything on the screen let alone use the touchscreen. I've booked an appointment in shop to see if they can have a scan over it and figure out anything. 

Thank you very much!
Gus.

@Gus_Crawley   Do you have insurance?  If not this will cost you to be fixed.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

I believe so? I'll check tomorrow.