Error entering IMEI to unlock phone

[Sarahl86]

I have entered my IMEI about 100 plus times today to unlock my phone s20+, it says error occured try again or come back later. 2 IMEI show up, neither work. Spoke to EE yesterday who sent me the link and confirmed phone is locked. Why has this error message been showing for months? Can see others have had same issue. How is it resolved? Says done instantly pretty much once done. I am going to Turkey and want tonise a sim there as EE prices are ridiculous out there. Unlock my phone, or dont charge me usage out there!!

[EssexBoyEE]

You shouldn't need to to enter a IMEI Code to unlock a Device, all you need to to do is enter the Unlock Code when the Device asked you to after inserting another Network Sim Card that isnt on the same Network that the Device is Locked to.

[XRaySpeX]

You don't need the IMEI to actually unlock a device but you do need the IMEI to apply for the unlock code that would unlock the device. 

[Sarahl86]

Thats what I am trying to do. Apply for the code.Sent from my Galaxy

[James_B]

Hi @Sarahl86,

Welcome to the EE Community. 🙂

Have you tried another network SIM? If you purchased it from EE, it shouldn't be network locked.

James

[Sarahl86]

No not yet, but the man on the phone at EE told me it is locked. So frustrated. Tried for days, go away in the morning.Sent from my Galaxy

[James_B]

Hi @Sarahl86,

All Samsung devices from the S20 onwards were not locked to EE.

Do you have a friend or family member on another network whose SIM card you could test in your device?

James

[Sarahl86]

Thank you. I will try and find one. Everyone on EESent from my Galaxy

[James_B]

No problem @Sarahl86

Have a great holiday. 🙂

James

[Sarahl86]

Thank youSent from my Galaxy