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EE Repairs not updating their tracking

Gee-91
Established Contributor
Established Contributor

‎30-01-2022 02:13 PM

Hello,

 

I have sent off my phone last week via the store to the EE repairs team to get its battery replaced due to it being below par in performance when the phone is not even that old. They told me to follow the repairs tracking and gave me the website, I’ve been checking in every day since and the phone is still at the store waiting to be sent out?? How long does it take to get phone repaired?

 

Thank you in advance for any help.

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎30-01-2022 03:04 PM

Hi @Gee-91

 

Welcome to the community. 

 

You can find details on the repair in our Repair and loan terms and conditions. 

 

Thanks 🙂

 

Leanne. 

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Gee-91
Established Contributor
Established Contributor
In response to Leanne_T

‎01-02-2022 01:52 PM

This doesn’t answer my query though. I am just wondering why the repair team is not updating their tracking system when I’ve handed my phone in over a week ago. It’s stuck at “the device awaiting receipt at the repair centre”?

0 Helpful
Chris_B
Grand Master
Grand Master
In response to Gee-91

‎01-02-2022 02:01 PM

@Gee-91  have you connected the store to make sure it’s been sent ?  

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