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Does EE use the same hardwear as manufacturers to fix phones

Puparia
Investigator
Investigator

‎08-12-2022 04:36 PM

Might sound daft, but I've sent my phone of to be repaired and just wondering if the display they're replacing will be the same quality.

My phone started turning black so sent off for the display to be replaced and it got me thinking is it going to be whatever Google use for their displays & same quality.

0 Helpful
4 REPLIES 4
James_B
EE Community Support Team

‎08-12-2022 06:06 PM

Hi @Puparia,

Welcome to the EE Community. 🙂

Yes, it'll be a like for like replacement.

James

Chris_B
Grand Master
Grand Master
In response to James_B

‎08-12-2022 06:54 PM

@Puparia  All network insurance/warranty repairs will use genuine parts.   You’ll find that 3rd party repair shops don’t use genuine parts and that’s how they keep the costs done.    

Puparia
Investigator
Investigator
In response to Chris_B

‎08-12-2022 07:09 PM

Thanks for the reply 👍 

0 Helpful
Puparia
Investigator
Investigator
In response to James_B

‎08-12-2022 07:10 PM

Thanks for the reply 👍 

Any idea if it will affect the water resistance of the phone? 🤔

0 Helpful