Claim galaxy buds pro 3 s26ultra

[Gavlar941]

Hi all, I ordered a galaxy s26 ultra last month instore and was told I'd be able to claim free set of galaxy headphones. I've read other post saying I need to wait for a text but it's been a month and no text message. 

[Debbie_G]

Hi @Gavlar941.

Thanks for coming to the community.

Could you confirm when you purchased your Galaxy S26 Ultra in store?

You can also find details of current and previous gift offers on our Gifts with mobile purchases Help page.

Debbie

[TaraD]

I'm having the same issue. My dispatch date is 07/08/2026 this same offer was on when I upgraded my mobile for the S26. Now you look on the website etc and there is nothing on it. Same thing happened to me last time I upgraded.. should have got a samsung smart watch, tried to claim and it was rejected. I'm really annoyed too. Still no discount code sent to me either. Please sort this out EE. It's false advertising otherwise.