@penciu771 Are you on contract or PAYG ? 5G is only available to contract customers at present. if you are a contract customer are you in a 5G area ? Depending on when you took this contract out you might only have a 4G contract. Is your device setup so it can connect to 5G ?
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
