The EE Community

Need puk code locked sim card

New payg sim pre paid for a subscription pack but not added to my account

How do I find my card number

How do I find my card number，I forgot what my number is, so how do I check it

Unable to make or receive calls new sim

Hi, I recently moved to EE.I inserted my new sim a few days ago, my number has transferred over. I have signal and my phone is not showing any problems but I am unable to make or receive any calls. If I try to make a call there are just three beeps a...

Removing Safe Search (without credit card)

I want to know why I have to proof my age to remove Safesearch. I am clearly a EE member as such they know all my personal details. Also I don't own a credit card and haven't got time to go into EE shop to get it removed. EE knows I'm over 18. What's...

Buying a pack

I keep choosing the 20 pound pack and it keeps saying I’ve got the pack but it hasn’t taken any money from my balance for the pack?

Is this error related to my account or is this just another one of EE's quirks?

I have new EE broadband and mobile. In the My EE app I tap the 'Broadband' tab, then select 'Manage'...at the bottom of the screen I see this page error. What should I be seeing here? Is this a known EE fault or is it to do with my account setup? See...

Ethernet 5g

Wondering if anyone could help,  I need WiFi that doesn’t require being plugged into an Ethernet port as I don’t have any in my flat, do ee do a router that does not need connection via Ethernet and just works with being plugged into to the wall via ...

esim

HiI had problems transferring from hard sim on iPhone 11 to e-sim on new iPhone13 and now cant seem to retry this as the new phone says the old sim on the old phone does not support e-sim transfer Is this because you only get one chance and now I nee...