Community Activity

Resolved! EE Smart Hybrid Connect vs EE Hybrid Connect

Hi,I recently moved from BT broadband to EE broadband. With BT I had Halo 3 and a Hybrid Connect (EE badge on front). As part of move, I was send a new Smarthub Plus and Smart Wifi 'discs' to replace my old BT kit. However, I did not get a new Hybrid...

boltzy by Visitor
  • 143 Views
  • 2 replies
  • 1 Helpful

New EE TV showing error code BTP-15000

I have rebooted a few times but can't appear to watch any TV even free view/terrestrial. Called the helpline and it sounded like it logged something but spoke too quickly to get a reference or clear what was up.Any help appreciated! 

Linking broadband account to my ee app

So is anyone else still having the issue with linking their broadband account? Am I the only one who thinks EE customer service is utterly useless  in solving this, do their staff actually receive any training at all or do they just chat a load of ru...

Mprolf by Explorer
  • 1 Views
  • 0 replies
  • 0 Helpful

Resolved! Too many boxes

We have just joined EE TV. We have three extra mini boxes. I have just had a message on our Main Pro Box saying we have too many boxes on our Broadband. How do I fix this please? 

LauraH23 by Investigator
  • 196 Views
  • 8 replies
  • 4 Helpful

Mobile hotspot not connecting to any device

Hi, I’m having trouble connecting my hotspot to any device. I’ve tried on both Apple and non- Apple devices and it just won’t connect. On some devices, it will say ‘connected with internet’ and some it will just fail to connect. I’ve tried every quic...

Abi66 by Visitor
  • 13 Views
  • 1 replies
  • 0 Helpful

Roaming

I got a text saying welcome to the Isle of Man and the cost of Roaming  chargesbut I was only in the Lake District how do I amend this as the phone line is mainly automated and it’s hard to speak to someone  

Sam280 by Explorer
  • 393 Views
  • 9 replies
  • 2 Helpful

Credit limit

Is there a way to see your credit limit? Just asking because i want to know if/when id be able to order the ps5? 

Jace2023 by Explorer
  • 33 Views
  • 2 replies
  • 0 Helpful

Why doe EE lie about mobile coverage?

Why does EE feel the need to lie about their network coverage? I have lived at the same address for 30+ years and have never got a signal. Use to use the EE 'booster' box which was brilliant until 3G was abandoned last year. I was forced to upgrade p...

EE coverage.png
stephen5000 by Established Contributor
  • 73 Views
  • 4 replies
  • 2 Helpful

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