Community Activity

EE phone number not working

We reported one of our business  phones as stolen to EE last Sunday, they told me to get a replacement sim the EE store, the store were unable to register a sim to the number ( which has been in use for 14 years) so EE told me they would post one. Th...

Apple Music

Hello I have had a free trial with EE some time ago for Apple Music but have recently upgraded my SIM only deal that includes an extra and I’d like Apple Music again. Will I still get a free Apple Music trial? How do I activate the extra? Thank you. 

MarkM24 by Investigator
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  • 0 replies
  • 0 Helpful

Lack of Mobile coverage Thame, Oxfordshire

We have noticed that over the past 2 weeks a total drop in coverage in Thame, Oxfordshire.There is now very limited coverage at Lord Williams Upper School in Thame? Has anything changed or is there work being done on the mobile network in Thame.

Coverage in Newhaven

We are aware of a signal issue that is affecting some of our customers in the Newhaven area. Our mast had to be removed in April 2024, as this was requested by the landowner.  Our engineers began looking for a new location as soon as we were made awa...

Leanne_T by EE Community Support Team
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  • 10 replies
  • 2 Helpful

Port from plusnet form or is it automatic

Hi all, recently took up a deal with plusnet to move to ee. I requested to keep number and obtained pac code. I entered this when setting up ee contract. Question is, do I still need to fill in the ee transfer form or will the number migrate automati...

Ee employee discount

My ee employee perks account is deactivated as I hadn’t verified it within the time frame, just looking for assistance on getting it reset or what steps to take? Thanks

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