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Add ons

How do I check and change what extra I have on with not being able to get into my account? I go away Wednesday and I need to put the data roaming on!

Resolved! Application error: a client-side exception has occurred

No matter which browser I use, on the phone, laptop, or app, I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred".  My husband's account works fine, but mine d...

EE Broadband blocking websites

Hi all,Last 2 weeks I have noticed that using my EE Wifi I cannot access certain websites anymore. I haven't set any parental settings and I don't even think there is any settings as I only have broadband account. Could it be that EE randomly blockin...

EE Perks account deactivated

Hi - tried to register this evening, receiving account deactivated message when trying to log in. Tried password reset and still not working. Can this be re-activated please? Thanks! 

EE wifi customer « Log in now » doesn’t work

Hi there, I’m a BT customer but can’t access the EE Wifi (as in general roaming wifi). When I click on ‘Log in now’ (below ‘Already a customer?’), nothing happens. The box to log into the wifi doesn’t appear.I can log in on my phone, so it’s just my ...

Resolved! Change direct debit date for home broadband

I am a mobile as well as home broadband customer.When I login, I am able to follow the links to change my direct debit date but ONLY for mobile, which I don't need to change.My home broadband takes the payment just before pay day and I don't always h...

Does EE cyber security provide a VPN when abroad?

I am currently in Canada for a couple of weeks and when I joined the hotel’s secure network a VPN appeared in the settings that keeps turning itself back on every time I connect to Wi-Fi, and there appears to be no way to delete it. I am not aware th...

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