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Online / EE App Upgrade button does not work

Hello, I'm due for an upgrade and have been trying to do this online and through the app. However, when I get to this page: https://shop.ee.co.uk/auth/my-shop and try to click on the 'Upgrade' option it does not work. I can click on 'Shop' and 'Manag...

ivc8375 by • Explorer
  • 3048 Views
  • 38 replies
  • 19 Helpful

Upgrade EE 900Mbps to EE 1.6Gbps

Hi I’m currently on the EE 900Mbps Package, with 12 months of my contract left.I’d spoke to EE Broadband Customer Service earlier, about upgrading to the EE 1.6Gbps Package. It’s available at my home.I was told that I was an EE Legacy Broadband Custo...

Change number

I want keep my lebara number how do I do it. I received my new ee SIM card today. Is it possible to change my ee number to my old SIM card number

Linety by • Visitor
  • 179 Views
  • 3 replies
  • 1 Helpful

Top up from abroad.

Hi, They have just removed my balance of 12.40, despite making text messages every 3 months from the US.I tried to top up using a UK card but they wanted to confirm payment, but as I had no balance could not receive the call!topped up using a US card...

Turkey roaming

Hi guys,I’m currently in Turkey but I haven’t activated my roaming prior to leaving the UK. To set up Roaming I need to text 150 but my messages aren’t going through. any other way around this ?I have access to wifi

Enough credit but new pack not renewed

Hello,Last night I topped up 30 GBP into my account, and I changed my PACK20 to PACK30 via the 150 texting system. But my pack is still not renewed yet after multiple attempts 

Change credit card

HiI no longer have access to the credit card used for paying my monthly top up.I'm trying to set up a new card and it all goes fine until I get to the credit card authentication where I get an error message saying "The content is blocked. Contact sit...

5G EE mobile WiFi losing power

As per subject, I have a 5g mobile WiFi router for use when at our static caravan. It generally works fine, however on occasion it will start to lose charge in the evening, even when plugged in to power. Have had several instances of waking up in the...

Hilaryw by • Visitor
  • 8 Views
  • 0 replies
  • 0 Helpful

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