The EE Community

Unlimited data upgrade

I recently switched to EE broadband and while looking on the app it said my 160gb was now unlimited. I do have a couple of questions:1) is this unlimited data at a restricted speed?2) I'm thinking of upgrading my sim only plan as it will save me mone...

Add on for roaming in Singapore and HK

Hello I called in advance of my trip to Singapore and Hong Kong - EE assured me they would add a £10 daily add on to allow me to use the service seamlessly on arrival. As has happened before on arrival nothing happens ! I’ve checked all my setting fo...

Trying to cancel my contract from overseas

I’m trying to cancel my contract from overseas without having to call a UK number and get massive charges as I’m currently in India.i think it’s pretty ridiculous that you can’t do this from the app and think it’s the company creating barriers to exi...

Misrepresentation by EE

My current scenario: I have an iPhone on a pay monthly contract £46/m and a sim only for my son. He is using my old phone now £46/mSo I am paying around £100/month for both. Jan 2023 I began my sons sim-only, it began around £18/m after 6 months it d...

Re: Is it just me or is ee phone signal poor

My signal has dropped off completely on an iPhone 11 that was working fine. Both the data and phone signal improved slightly when I turned in 4g off snd click yes to WiFi calls  but it is still much worse than 4 weeks ago and the status and coverage ...

EE App

How long is it going to take for the EE App to get fixed for goodness sake! ? 2 days out of service is ridiculous. Get on with it please or just put out an update. 

How to get WiFi controls working on a second iPhone or iPad

Has anyone had the issue with the EE App where it won’t “pair” with the Smart Hub Plus on a second device but keeps asking for a QR code to be scanned?First let me set the scene.  Just migrated from BT to EE so that I could actually get the speeds I’...

New payg sim pre paid for a subscription pack but not added to my account

4G WiFi losing connection

I got my 4G Hub a few days ago, and it's been good for me so far. However, I've found that on two occasions so far the internet will disconnect for over 10 minutes, and I have to turn off and on the hub to be able to reconnect to the internet. While ...