The EE Community

New to EE but cannot add Mobile EE sim to mobile app

Hi I have been unable to add my EE sim as a product to the mobile EE app.I am stuck on getting a verification code sent to my mobile number.i recently got my old existing number transferred to EE which was transferred over successfully on 09.05.24. P...

Maybe scammed

Hi I’m new to EE. I ordered on Monday and my phone still hasn’t arrived. I’ve had no emails, text messages or anything from them. I have rang them but I only have the number they gave me 0800 9565029. They told me delivery was going to be yesterday a...

Data

Hi I’m a pay monthly customer on a 2 year contract. On the 10th of every month is when my phone bill goes out and renews. I have paid my phone bill and it even sent me a text and shows on the app confirming this however on the data usage I have left ...

Coverage in Thurnscoe

Update: 10 May 2024 Our engineers have installed the power supply at the site and we have been working with the fibre provider to agree a date to install the transmission needed for the new mast. We have experienced a slight delay arranging a date to...

Moving house

TNT Sports add-on

Please can someone tell me how to activate this? I know there are a lot of posts already on this subject and the common answers (which don't work) are:"Log onto your account and click on the add on to activate" - option doesn't exist"Once you've chos...

Cancellation of broadband / telephone package

I recently placed an order for broadband and telephone but decided I no longer required it, as my speeds with BT are far faster than what EE is offering, and with having a full schedule with a variety of appointments mainly medical and unable to acco...

Activate Discovery+

We were sent a reminder that Discovery+ had not been activated by us. Try as we may we can’t get the activation link to work!!!! Can anyone help?

Charity Support

Hi Everyone,I am a trustee of a local charity who put on a large local event and we need to find support to ensure our own infrastructure has solid internet connections (even when the mobile network becomes unstable due to volumes of people). Does an...