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How not to lose number

Hi, i received the following text from -ee- week ago:“Hi, as you haven't made a chargeable call/ text or used data for six months, you will now lose any remaining credit (as per our terms and conditions). Your number will also be disconnected in the ...

alla_lb by • Investigator
  • 6 Views
  • 0 replies
  • 0 Helpful

Bill

My bill is not easy to find on the app or website, keep getting the monthly texts to say it’s ready to view and still haven’t found it. Not great EE 

4G WiFi losing connection

I got my 4G Hub a few days ago, and it's been good for me so far. However, I've found that on two occasions so far the internet will disconnect for over 10 minutes, and I have to turn off and on the hub to be able to reconnect to the internet. While ...

Key Workers Discount

Hi All,I have a contract with EE already and currently 6 month in and I was told there was a 20% discount for NHS on sim plans. AM I still able to add this on despite my contract in place already? 

Resolved! Roaming abroad need basic help

I am a 77 year old and am really confused with what to do with regards to roaming.Going to Greece in the 28th of May returning on the 11th June. My monthly mobile phone plan ends each month on the 26th of the month two days before I go to Greece.I un...

Roanblue by • Explorer
  • 117 Views
  • 4 replies
  • 3 Helpful

Online / EE App Upgrade button does not work

Hello, I'm due for an upgrade and have been trying to do this online and through the app. However, when I get to this page: https://shop.ee.co.uk/auth/my-shop and try to click on the 'Upgrade' option it does not work. I can click on 'Shop' and 'Manag...

ivc8375 by • Explorer
  • 3053 Views
  • 38 replies
  • 19 Helpful

Upgrade EE 900Mbps to EE 1.6Gbps

Hi I’m currently on the EE 900Mbps Package, with 12 months of my contract left.I’d spoke to EE Broadband Customer Service earlier, about upgrading to the EE 1.6Gbps Package. It’s available at my home.I was told that I was an EE Legacy Broadband Custo...

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