tv/modem

[Decorator100]

tv to far away from modem to pick up online tv. any sugestions .other than moving tv nearer modem or modem nearer tv..

[Chris_B]

@Decorator100 power lines or a Wi-Fi repeater. 

[Midnight_Voice]

@Decorator100 

And make sure any PLAs or WiFi repeaters are sourced from EE, or that you know how to configure them for multicast if not, or your live streams may stop working.

I suppose for completeness I should also mention direct Ethernet wiring from router to Box. Or, if you have full fibre with an ONT, this will be linked to the router via Ethernet, giving you the possible option of re-siting the router over a longer piece of Ethernet cable, to bring it nearer the Box, and possibly within WiFi range, one of the options you were contemplating.

[DanBD1]

"And make sure any PLAs or WiFi repeaters are sourced from EE, or that you know how to configure them for multicast if not, or your live streams may stop working."

WHY? 

EE is just rebranded BT equipment, any TP LINK or DECO mesh will be suitable.

[Midnight_Voice]

@DanBD1 

Your first assertion is wrong - EE have routers that BT don’t, and mixed EE and BT network equipment doesn’t play nicely, which it would if there was just badge engineering going on.

And if your second assertion was true, you wouldn’t get postings like this:-

https://community.ee.co.uk/t5/Broadband-Landline/EE-smarthub-plus-and-TP-deco-Mesh/m-p/1350946#M8845...

I park my valise.

[DanBD1]

I have been using an older BT business hub with Deco mesh network for over a year now no issues, was also confirmed by EE that any router can be used with no issues. 

The only downside is if you need remote assistance they can't remote into non EE branded routers so they cant do a remote refresh or reboot but can see traffic both ways.

You will always get posts like the one you highlighted, it doesn't mean devices cant be mixed and matched

[Midnight_Voice]

@DanBD1 

People who know what they are doing can be a menace to people who don’t, me included 😛

Yes, you always will always get posts like the one I highlighted, and on the end of them are people who have disqualified themselves from getting any EETV support because they are using third party equipment.

I would never recommend anyone to step off the beaten path without first checking they were fully equipped to do so.

We had someone recently whose setup would crash after he did anything involving multicast. You can probably guess what and why, and what we advised him to do to fix it; but without that Community help he would have been lost, as EETV wouldn’t go anywhere near it.

[DarrenDev]

Sorry @DanBD1 , but the statement "any router can be used with no issues" isn't correct in all cases.

If you take EE TV on Apple TV then that's true, but with the TV Box Pro and TV Box Mini, all networking equipment must support multicast with IGMP snooping. There are many discussions on the forums discussing many different brands of hardware that do not play nicely with EE TV.

[DanBD1]

You do realise multicast is always sent on the upstream while IGMP snooping is on the switch side

It doesn't surprise me that EE would restrict the TV side to use only an EE router however it can still be done with non EE routers.
Most routers support multicast it would just be a case of configuring a switch to do the snooping

[DarrenDev]

Multicast is only sent when an IGMP join is issued - otherwise everyone's internet would be really slow due to the wasted bandwidth. 

EE (or BT) don't restrict use of other routers - they just don't support them. i.e. if you choose to use something else, you need to configure it yourself and if it goes wrong, you'll be required to confirm that it also fails with EE equipment before a fault will be accepted.

The key point though is that it's not correct to say that "any router can be used with no issues".