Update apps

[KJMcElroy42]

On my EE TV settings, into software information and then Update apps, keep getting a message only recently saying We can’t update your Apps please try again later or visit bt.com/tverrors for help, but it does not give me any help whatsoever as it ask for a error code and there ain’t one and it’s been like this for a few weeks now, can someone tell me what too do please. 

[Northerner · Accepted solution]

Hi @KJMcElroy42 

Are you prompted to update the app or is this something you are checking for without any prompt. 

Thanks 

[KJMcElroy42]

this something i am checking for without any prompt.

[DarrenDev]

The "Update apps" button doesn't actually do anything (except occasionally show an error for some people), and we have a long standing request with YouView to remove it.  Please ignore the error you're seeing - your apps are already up to date.

[Ted1959]

I have had similar msg too. However, I was prompted to go to the update software/apps button because I had received a pop-up on screen advising that some apps needed updating! Do they actually need updating and if so, how do I go about it as the update button does nothing? Thanks in advance.

[DarrenDev]

Could I ask you to please launch the EE TV app on your TV Box Pro @Ted1959 - this will cause it to send us some logs, and will enable me to see if there's anything that needs to be fixed.

[Midnight_Voice]

@Ted1959 

YouView boxes don’t do that, but my internet-connected LG C2 does, as do many smart TVs.

Have you got a smart TV, with the YouView box plugged into it, and is it possible the message came from the TV, not the YouView box, about apps on the TV?

[Ted1959]

Sure, just have done so. Do I need to leave the app open while you check?

[DarrenDev]

No need, thanks @Ted1959 - your box is reporting everything present and correct.  No updates required.

Could it be that it was your TV, as @Midnight_Voice suggests?  Maybe you could take a photo if you see the message again?

[Ted1959]

Thanks for that. I can’t find any reference to updating apps in my tv settings, I suspect I will be prompted to update individual apps as I try and open them!