@JohnGH I can see you called to ask for another extra box, however your line speed does not support 3 boxes - it needs to be a minimum 40Mbps for an HD subscription, but you currently achieve 32Mbps.
The agent you spoke to didn't understand why it wouldn't allow another box to be ordered, so they created an order to return one of your boxes and send you a replacement.
Your account still only allows 2 boxes, and the box with serial number 7769 is on the system waiting for you to return it.
I've asked a colleague if there's anything that can be done, other than insist the extra box be returned. I'll let you know what he comes up with.
