Positive Feedback

[Lizzielogs]

For the past 3 years we have had an intermittent problem with our Mini box in the conservatory.
Unfortunately I didn't get the guide's name  buy I contacted tech services at 13.15 3rd May and the guy spent 45 minutes with me fixing the problem which has baffled all other guides to date - I hope he can be traced and thanked!

[Ali_A · Accepted solution]

Hi @Lizzielogs 

Welcome to the community!

Thanks for taking the time to leave feedback about the guide who helped you resolve your intermittent fault. I'm glad to hear it's finally been sorted for you now. We've identified who you spoke to and have passed on your comments to their Team Leader. I know they'll be really happy to read they left a positive impression with you! 😀

Ali