Could you please check that screen again - the firmware on your remote showed as being on v2.001 which is a little out of date. I'm hoping it will have updated by now.
I've just been informed that there are 2 versions of the EE TV remote - there's a different chipset inside. v2.001 is the latest version for the other chipset to the remote I have.
The way to confirm that it's definitely the latest is to launch any app on the TV Box, and then hold down the back button on the remote. If the app quits, it's already running the latest version.
I think that the TV on/off is an HDMI-CEC function. It might be turned off on your TV. Look in the TV settings to check that is turned on. The TV doesn't come on immediately with the box. You need to wait a few seconds for it to switch.
The TV volume adjustment is done by the box remote's IR function. You can check whether yours is working by pressing the volume up or down button while pointing it at a smartphone camera.
Its the old Virgin remote which worked perfectly 😉 as that was set up as HDMI-CEC etc to only have 1 remote lol, so I know it works fine. Just can't get the EE to configure yet, appreciate the input 🙂
I can't remember how I managed to find your account last time, but I can't find it again. Can you please send me an email at eetvsupport@ee.co.uk with your account number, and I'll see if I can get any more information.
