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EE TV

fazzy180
Visitor

‎27-01-2026 10:51 PM

Hi, my eetv subscription (big sports package) works perfectly on my two tv boxes. However, when I try to access it on the app or my laptop, it says Subscription not found when I try to go onto it. Has anyone experienced this and found a solution? Thank you in advance.

0 Helpful
2 REPLIES 2
zulu17
Problem solver
Problem solver

‎27-01-2026 11:25 PM

Hi @fazzy180 

With a EETv Big Sport subscription I would expect you have various apps to access your subscription  sports content 

NOW app for the Sky Sports content

discovery+ app for the TNT Sports (& discovery entertaintment) content

EETV app for TNT Sport channels (1 to 10)

Which apps are you unable to use  (each would have their own userid and password.) ?

The Apps are available on your TV box as well ... are you able to use the Now App and the discovery+ App on the TV box as well as viewing the live channels via the TV Box EPG ?

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DarrenDev
EE Product Expert

‎28-01-2026 02:02 AM

It's not uncommon for agents to type the email address incorrectly when creating the Now TV account. In your case they added a full stop to your email address.  Email us at eetvsupport@ee.co.uk and we can let you know the current email address, or move it to any email address you'd like.

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