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EE TV BOX

Renegade1969
Investigator
Investigator

My question is my EE tv box still has an aerial connection to it which then goes from EE tv box to television. But during a recent Internet outage, I thought it would be an idea to find freeview channels that we could watch via the aerial during our Internet outage, but I could not find any channels at all.  What purpose does my aerial serve? In other words is my aerial connection redundant? 

6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

@Renegade1969  How have you turned it in ?  Is it in aerial mode or IP mode ?  If it’s in IP mode you’ll need to retune it in aerial mode.  It’s one or the other not both. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
DarrenDev
EE Product Expert

In addition to @Chris_B 's comment - if you were trying to tune your TV into the aerial channels, make sure that aerial pass-through is enabled in the TV Box settings (Picture & Sound -> Antenna Out).  It defaults to off, so that your TV Box can save more energy when going into deep sleep.

If there are future versions of boxes at some point I am not sure if this feature could be implemented to be in some sort of hybrid mode, as we will have terrestrial TV until 2034 if the multiplexes are used until the end of their current licence, or if the future is IP mode for EE. 

EE Pro TV box, Full Fibre 900
For EE contact details see
https://ee.co.uk/help/contact-ee

Thanks for that, I will check 👍 

Thanks for that. I will check 👍 

I'm dreading that because it will mean we will be totally reliant on broadband. Even my landline is reliant on the broadband now. So if we suffer a broadband outage we will have no landline, and no television apart from everything else.