EE Box Paramount app

[BabyManatee]

I've started getting weird behaviour from the paramount app on the EE box when watching 2 or more episodes back to back.
After an episode starts and gets to the skip openning credits, then usually Paramount displays advents, irrespective of whether the skip option is selected. However when the 2nd episode starts and gets to this point the advents are audio only and at the end the episode does not continue. This usually requires the EE box Paramount to be exitted and re-entered to continue watching.
This behaviour does not happen with the app on Android phone, Android TV, iOS or Web browser.

Anyone else having similar issues?

[Christopher_G]

Hi @BabyManatee 

Could you try power-cycling the router and let us know if it works any better after that please?

1. Turn your EE TV box off.
2. Unplug it from the power socket.
3. Wait 30 seconds.
4. Plug it back in.
5. Switch your EE TV box back on.

Chris

[BabyManatee]

Since the Android TV, android phone and browser are working correctly via the same router as the EE box, I didn't expect this to work.

But I tried restarting the router & EE box and issue still remains.

[Peter_W · Accepted solution]

Thanks for giving that a try for us, @BabyManatee 

I've had a check around and we're not aware of any other reports of these issues.

So we can best investigate further, I'd recommend giving our technical team a call, and they'll be able to check over things and review your options from there.

Peter