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Dropping Channels

NeilFeathers
Investigator
Investigator

‎08-03-2026 03:24 PM

I keep seeing channels become not available, they are still there, like Quest on 17, U&Yeasterday on 27, Great! Romance on 52 etc. The channels are in the guide but won’t play. Are EE dropping these channels or is it technical. ??

0 Helpful
5 REPLIES 5
DarrenDev
EE Product Expert

‎08-03-2026 03:38 PM

Those channels are delivered via your TV aerial, so if they stop working then the issue will be with your signal.

In the settings there's an option to check signal strength - if it's too weak then you'll need to check cable connections, and may need a TV aerial engineer to improve it.  If it's too strong, then an attenuator can be purchased to weaken it slightly (the TV Box Pro can suffer a bit if the signal is too much for it to handle).

NeilFeathers
Investigator
Investigator
In response to DarrenDev

‎08-03-2026 03:52 PM

Thanks. Checking signal strength it says 100 to 90 % Strength, but 0% Quality. 

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DarrenDev
EE Product Expert
In response to NeilFeathers

‎08-03-2026 04:08 PM

There are many possible causes for that, including poor aerial cable, poor connection, a signal booster that is too strong/corrupting the signal.  You may need to call in a professional, if you cannot find anything obvious.

BT offers a deal on aerial installation, if you don't have cheaper options available to you: https://www.bt.com/help/tv/set-up-bt-tv/aerial

 

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NeilFeathers
Investigator
Investigator
In response to DarrenDev

‎08-03-2026 05:23 PM

Not had an aerial problem for three years, the first 18months I was with BT, 2nd 18 months I was with Sky, now I’m back to BT/EE and it’s been fine for 3 months or so, just the last week it’s been not playing various channels. Can’t see this being a me/aerial problem if I’m honest, I’ll call EE tomorrow, if they blame the aerial, I’ll request an engineer visit for them to prove it, I’m not paying out if it’s not my problem. 👍

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DarrenDev
EE Product Expert
In response to NeilFeathers

‎08-03-2026 05:28 PM

A BT engineer isn't a TV engineer. They cannot solve problems with aerial signal. 

If you're using a booster it may have failed, or a cable may have been knocked, or there could be interference from a new electrical appliance, or the wind may have moved your TV aerial on the roof. There are many reasons for possible failure. 

One simple test would be to connect the aerial cable directly into your TV and see if you have issues there too.

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