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Complaints

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TraceyHayes
Visitor

‎04-10-2024 03:00 PM

Does anybody know the complaints email address I'm having so many issues with ee staffs lies and service it's unbelievable, they've cancelled my bb and tv install so I raised a complaint about it but because I'm refusing to put in a new order for it again they've closed my complaint as the products won't be on their system. I need to get written info of all our conversations for the past 2 months so I can go to FCA and watchdog.

31 REPLIES 31
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DarrenDev
EE Product Expert

‎29-07-2026 06:24 AM

The best process is the advertised one - the online complaints form. The email address only slows the process down, as information needs to be manually copied between systems - it still ends up in the same queue.  Also, you wouldn't believe the number of people who forget to provide basic information - e.g. who they are.  The form makes sure the right information is provided.

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ee_user14
Skilled Contributor
Skilled Contributor
In response to zulu17

‎29-07-2026 08:01 AM

@zulu17 wrote:

@ee_user14  unfortunately your advice is incorrect as the ee complaints code of practice ( April 2026)  that I linked to in my reply lists the direct email address. That direct email address is also the one that Ofcom supplied

Thanks @zulu17 - I'm so used to reading posts wanting a CS email address, that I missed this was a complaints one. Hands up!

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