iPhone Upgrade dual sim

[DexterCo]

I have just upgraded to iPhone 14Pro

During the phone transfer IOS16 deleted my physical card and created an e-sim.

I had, emphasise had, 2 EE sims - physical for business and e-sim for personal.

I now have no working business number!!!

EE should have shipped out another physical SIM with the new phone plus instructions

Apple needs to change their IOS phone transfer

Beware

[Chris_B]

@DexterCo  You should have taken the physical sim out the old device first and then transferred your eSim to the new device eSim via the new iOS 16 feature and then put your sim in your new device.  

[DexterCo]

Know I now. Hindsight is a great thing. 

[Leanne_T]

Hi @DexterCo

I'm sorry to hear this has happened. 

Please get in touch with our Business Care team to get a new SIM card sent to you. 

Leanne.

[DexterCo]

I have and have to wait for a new Sim - business shut for 2 days and counting

[Leanne_T]

I hope this arrives soon for you @DexterCo

Leanne.

[DexterCo]

Me too as every day costs me money as an electrician.

[DexterCo]

Day 3 - visited 2 EE shops - no service on either of my 2 contract EE lines

[Christopher_G]

Were they able to give you a replacement SIM card in the shop, @DexterCo?

Chris