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Payments

Mackinder1
Explorer

‎12-09-2022 01:19 PM

I live in the Canary Isles.I have been with EE for many years and my last 3bills have been between £60/80.

My plan is £25 a month.Can you explain this please because I can not afford these sort of charges.

0 Helpful
3 REPLIES 3
Mackinder1
Explorer

‎12-09-2022 01:11 PM

 

0 Helpful
Chris_B
EE Community Star
EE Community Star

‎12-09-2022 01:21 PM

@Mackinder1   You are being charged for international calls/text as no tariff is for long stays abroad.  You can only roam for two months out of any four-month period. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎12-09-2022 01:32 PM

Hi @Mackinder1,

Welcome to the EE Community. 🙂

Have you reviewed your bills in My EE to see what the additional charges are listed as?

James

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