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Data roaming pass

Shaneparsonage
Investigator
Investigator

‎30-09-2024 07:49 PM

Does anyone know why EE have decided to charge me 2 prices for data roaming when I only opted in for the £10.79 month pass! Additional £9 has been added to my latest bill

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11 REPLIES 11
Chris_B
EE Community Star
EE Community Star

‎30-09-2024 07:52 PM - edited ‎30-09-2024 07:52 PM

@Shaneparsonage  What roaming pass did you purchase at £10.79 ?  Where are you ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Shaneparsonage
Investigator
Investigator
In response to Chris_B

‎30-09-2024 10:09 PM

Live in England but purchased the data pass for Spain 

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XRaySpeX
EE Community Star
EE Community Star

‎01-10-2024 01:25 AM

Are those 2 charges in diff billing months? The Roam Abroad Pass costs £25 per billing month. If you have it bridging 2 billing months you will be charged in each. Perhaps as you are on a business contract, you are seeing the charges as ex-VAT. Maybe if you add them up & then add VAT at 20% they add up to £25?

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Ali_A
EE Community Support Team
In response to Shaneparsonage

‎01-10-2024 08:13 AM - edited ‎01-10-2024 08:15 AM

Hi @Shaneparsonage 

Welcome to the EE Community. 

Are you on a business plan? We have a Roam Abroad add-on for £10.79/m. This is a recurring add on, so once you add it you'll be billed every month until you cancel it. You can find out more at Business Roaming. 

Which dates do the two charges cover on the bill? 
If it covers almost 2 months it would explain the £9 prorated amount for previous month and £10.79 full upcoming month. 

Ali

Shaneparsonage
Investigator
Investigator
In response to Ali_A

‎01-10-2024 07:17 PM

Yes believe I’m on the business plan and opted in for the £10.79 pass beginning of September around the 4th and cancelled it yesterday so dunno where the £9 extra charge has come from! Both charges have come out on my September bill 

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Shaneparsonage
Investigator
Investigator
In response to XRaySpeX

‎01-10-2024 07:21 PM

No so only used the pass for September and cancelled yesterday so I should be charged only £10.79 trying to work out where the £9 charge has come from as done this in May for a trip to France and had no issues! Was rightly charged for the month roaming pass at £10.79 

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Leanne_T
EE Community Support Team
In response to Shaneparsonage

‎02-10-2024 09:53 AM

Hi @Shaneparsonage 

Thanks for coming back to us. 

Does the bill show two different dates for the roaming pass? 

Leanne 🙂

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Shaneparsonage
Investigator
Investigator
In response to Leanne_T

‎06-10-2024 09:47 AM

No it only shows the one date so both charges are for September bill 

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Ali_A
EE Community Support Team
In response to Shaneparsonage

‎06-10-2024 01:50 PM

@Shaneparsonage 

Are the two charges under separate headings? Usually "What's changed since your last invoice" and "Monthly charges". 

If so the headings should have a date beside them to show the period they cover. 

Ali  

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