Can't upload invoices for 2 weeks now

[Linda462]

Can EE please let me know what is going on and when this issue is solved? Much appreciated!!!

[Katie_B]

Hello @Linda462. 

Welcome to the community. 

Have you recently made any changes to your EE account that could have triggered this issue?

Speak soon, 

Katie

[blasterblaine]

This has been caused by EE as I have the same problem

[Linda462]

Hello Katie_B,

No, we haven't made any changes to both accounts.

Still can't view or print the invoices.

WHAT IS EE DOING ABOUT THIS ISSUE AS I AM NOT THE ONLY ONE WITH THIS ISSUE.

THERE'S NO CUSTOMER SERVICE AT ALL !!

[Linzi_H]

Hi @blasterblaine @Linda462 

I'm sorry to hear you're not able to access your monthly invoices online right now, and I know you'll be eager to get this resolved.

Please contact us directly and our team can investigate this further for you.

Linzi 

[Cherryprinters1]

I cannot access my company bills not had any bills but DD still leaving our account on time !!!

[Cherryprinters1]

When will we be able to access these as we need these bill/invoices for our accounts

[Linzi_H]

Hi @Cherryprinters1 

Welcome to the community.

What's happening when you're trying to access your bills online?

Is the same thing happening within the EE app and your main online account?

Linzi 

[Ivanidea666]

I have had the same problem for months now....I contacted customer services directly so that they could email me the invoices, that I needed. They told me that the problem would be reported to IT but the problem with the website hasn't been fixed yet....I am thinking of leaving and going with a different company!

[Leanne_T]

Hi there @Ivanidea666 

Thanks for coming to the community and letting us know. 

How long ago did you contact us and get this raised to the relevant team to be looked into? 

Do you get an error message when trying to view and download the bills? 

Leanne.