change the adult content filter

[Soroosh58]

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How do I change the adult content filter. I am over 18

 

[Christopher_G]

Hi @Soroosh58

Welcome to the community.

Are you on contract or pay as you go? If you're on contract, you can change this in the parental controls section of your My EE account.

Chris

[claudrutter]

How do I change the adult filter 

[claudrutter]

Pay as you go 

[Leanne_T]

Hi @claudrutter

Thanks for posting.

Please give us a call on 150 and the team can look into removing the content lock and let you know what is needed.

Leanne 🙂

[Ngocbui19]

I try to call 150 but it ask for credit top up to call

But I have registered for unlimited minutes aldreay, why I need to top up extra credit just to call 150 for help?

It is so unfair!  

[XRaySpeX]

@Ngocbui19 : Your pack doesn't include calls to CS, which cost 15p each call.

On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.