Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sim not working

Pedro32
Investigator
Investigator

‎28-10-2022 11:45 AM

Yesterday I sent many texts and the ee blocked me of sending texts . Today my sim is blocked. Why?

0 Helpful
6 REPLIES 6
Schockwave
EE Community Star
EE Community Star

‎28-10-2022 11:48 AM

Hello @Pedro32 ,

Welcome to the community,

If you send too many text, then it is seen as spam and that is why EE have blocked you from sending them.

Is your SIM card working for making calls?

You would have to otherwise contact customer service and speak to them, to get this resolved.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
EE Community Star
EE Community Star

‎28-10-2022 01:58 PM

@Pedro32 : Your no. has been detected or at least suspected of spamming by sending too many texts to too many recipients in a short space of time thereby violating the terms of use of the network. It's a matter of network integrity.

You can't fix it yourself; you need to call CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Pedro32
Investigator
Investigator

‎28-10-2022 03:59 PM

Hello, I got this number 4 years ago and today the ee blocked my number with no reason. Please help me get my number back 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Pedro32

‎28-10-2022 04:25 PM

@Pedro32  are you on contract or pay-as-you-go? If you’re on contract, have you paid your most recent bill if you’re on pay-as-you-go when did you last you it ?  has a Sim card gone into hibernation through lack of use? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Pedro32

‎28-10-2022 04:46 PM

@Pedro32 : No reason? You've already told us you were blocked for sending too many texts & therefore were suspected of spamming.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Pedro32
Investigator
Investigator
In response to XRaySpeX

‎28-10-2022 05:55 PM

I’ve been costumer of ee for 4 years and I top up £20 every month. 
yesterday I sent 15 texts and today I’m blocked. It can’t be like that to cancel your number without telling you why. Even when I call they tell me I can’t help. They can see very good that I’m a regular costumer. So the costumer always have the right to get help. No to take him off on this way. I’ll make more complaints even if I don’t get it back because that’s not right 

0 Helpful