Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

White Light but TV Won't Start

Jayne02
Visitor

‎05-11-2026 02:38 PM - last edited on ‎05-11-2026 04:47 PM by EE Community Moderator

Box has white light and tv won't start. 

What do i do?

[Mod Edit - Title added]

0 Helpful
2 REPLIES 2
Peter_W
EE Community Support Team

‎05-11-2026 04:51 PM

Welcome to the Community, @Jayne02 

Could you please let us know a bit more about which box specifically you're referring to here?

Is this your EE broadband hub, or the EE TV box itself?

Also if it's the latter, are you able to get online via your broadband on other devices?

Peter

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎05-11-2026 05:31 PM

Is it that you have the SIM in a mobile router thro' which you are viewing programmes on your TV?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful