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sim card

sally108
Visitor

‎10-05-2023 03:13 PM

My sim card has suddenly gone to emergency calls only.  I've reset and rebooted phone.  still nothing.  I tried the sim in another phone, and it was emergency calls only!!!

I can't even contact EE

 

Any ideas???

0 Helpful
1 REPLY 1
Schockwave
Community Hero
Community Hero

‎10-05-2023 03:25 PM

Hello @sally108 ,

Welcome to the community,

Have you tried giving your SIM card a wipe, also the port where your SIM card is inserted?

Have you checked here whether there is a problem where you are and are others having the same problem:

https://coverage.ee.co.uk/coverage/ee

Otherwise you can apply for a replacement SIM card by either logging into My EE App under settings or logging into your account via the website or going into an EE high street store.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.