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eSIm info

Bazinga
Established Contributor
Established Contributor

‎15-09-2022 03:36 PM

With the new iPhone being launched tomorrow it would be nice to have some FAQ re: eSIM.

Firstly does EE support the transfering  one one iPhone to another? Really don't wish to have to list a EE store tomorrow the guys there will be busy.

lee

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎15-09-2022 04:33 PM

@Bazinga  iOS 16 allows you to transfer the eSim via Bluetooth both devices have to be on iOS 16 for this to work. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
kysersozza99
Visitor
In response to Chris_B

‎16-09-2022 03:06 PM

I have tried to transfer my esim from my old iPhone to my new iPhone and get the message "This phone number can't be transferred because your account in ineligible". Help!

0 Helpful
Bazinga
Established Contributor
Established Contributor
In response to kysersozza99

‎16-09-2022 08:16 PM

Ive had issue today  the number would not transfer message saying not supported. Download eSIm via the app that failed to work. had to go to a EE store and get the activation done there.

 

lee

0 Helpful