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Unidentified allowance

6794dany
Visitor

‎15-03-2022 01:14 PM

Hi,

 

I just received my new SIM card with EE and I just setted up its app on my phone. On my contract I have unlimited calls and texts and 10GB of data. Because of this, I was wondering what "Unidentified allowance" means as it appears for my phone calls, texts and data and in the case of the data says "50 left"

 

Thank you!

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1 REPLY 1
Leanne_T
EE Community Support Team

‎15-03-2022 02:38 PM - edited ‎15-03-2022 02:42 PM

Hi @6794dany

 

Thanks for coming here 🙂

 

This could be picture messages. 

 

To check this could you text BALANCE to 150 and let me know the reply? 

 

Thanks. 

 

Leanne.

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