Switch device

[Kevin120]

In march I ordered a sim only plan for my iPhone 13 Pro Max and it was in an Esim, I have now sold that phone and wiped out the Esim on that device and I ordered a physical sim for my new phone but somehow the sim doesn’t work for my new phone, I have payed all the bills on time and I still have 150g of data left for this month

[Leanne_T]

Afternoon @Kevin120

Thanks for coming here. 

Did you activate the replacement SIM card? 

Do you have signal showing? 

Leanne 🙂

[Kevin120]

I haven’t activated the sim currently and I do not have any service. I couldn’t activate the sim because it requires me to have my old sim to receive a text but my previous Esim is wiped out

[Leanne_T]

Thanks @Kevin120

To activate the SIM card, you would need to call us on 0800 079 8586 from any other phone. 

The team will get this up and running for you 🙂

Leanne.