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Sim

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Fizhcake
Visitor

‎10-11-2025 03:23 PM

Hi i lost my sim card ee/bt how can i get a replacement?

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1 SOLUTION

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Leanne_T
EE Community Support Team
In response to XRaySpeX

‎10-11-2025 04:32 PM

Hi there @Fizhcake 

Thanks for coming to the community. 

If you have lost the SIM card, please follow @XRaySpeX's advice and give our mobile guides a call they will get your existing SIM blocked and send a replacement SIM card by post to your home address. 

You can also pop into an EE store with photo ID, and they can replace the SIM for you.

Our Lost or Stolen Mobile Phone help page, has more information for you 🙂

Thanks.

Leanne.

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XRaySpeX
EE Community Star
EE Community Star

‎10-11-2025 04:18 PM

@Fizhcake : You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Leanne_T
EE Community Support Team
In response to XRaySpeX

‎10-11-2025 04:32 PM

Hi there @Fizhcake 

Thanks for coming to the community. 

If you have lost the SIM card, please follow @XRaySpeX's advice and give our mobile guides a call they will get your existing SIM blocked and send a replacement SIM card by post to your home address. 

You can also pop into an EE store with photo ID, and they can replace the SIM for you.

Our Lost or Stolen Mobile Phone help page, has more information for you 🙂

Thanks.

Leanne.