Solved: Sim Card deactivated while abroad - The EE Community

Hi, I am currently abroad in Brazil and unfortunately my sim card (phone number XXXXX XXXXXX) has been disconnected, although I have regularly received SMS on the number.

I urgently need this number back, is there anything you can do to re-activate please? It´s a pay-as-you-go sim card.

[MOD EDIT: Removed phone number from public view]

1 SOLUTION

Accepted Solutions

Welcome to the community.

When was the last time you used the phone to make a call or send a text message? It's possible it has entered hibernation if it wasn't in the last 179 days.

If that's the case, I would recommend contacting our Mobile Care team as soon as you're able to. You can find all of our contact methods, including an international number, on our get in touch help page.

Otherwise, I would recommend restarting your phone or manually trying to connect to another available Brazilian network.

Chris

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3 REPLIES 3

Welcome to the community.

When was the last time you used the phone to make a call or send a text message? It's possible it has entered hibernation if it wasn't in the last 179 days.

If that's the case, I would recommend contacting our Mobile Care team as soon as you're able to. You can find all of our contact methods, including an international number, on our get in touch help page.

Otherwise, I would recommend restarting your phone or manually trying to connect to another available Brazilian network.

Chris

The number has been receiving calls and texts, but I haven´t called or texted anyone, as I usually use whatsapp for this.

Sounds like this could be what's happened, @clarkcap. If you speak to our Mobile Care team, they'll do their best to get you connected again.

If it's easier for you, a lot of people use Skype to call from abroad, when they don't have access to their phone.

Chris