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Re: Esim deleted, cannot activate new esim

Castello0820
Investigator
Investigator

Deleted mine aswell any ways to activate esim without a pin or di i need to order new physical sim

6 REPLIES 6
Leanne_T
EE Community Support Team

Morning @Castello0820 

If the eSIM has been removed, you would need to order a replacement SIM card by calling us or visiting an EE Store with photo ID. 

Leanne 🙂

Can it be activated by eeid in mobile service settings?

Leanne_T
EE Community Support Team

Hi @Castello0820 

Do you have a new eSIM QR code? 

Leanne. 

Through ee website my account sim replacement section I'll qr code then scan it witj my phone to download the esim

Leanne_T
EE Community Support Team

Have you tried this and downloaded the eSIM? @Castello0820 

If so, does this work if you scan the code or enter this manually into the phone? 

Leanne 🙂

Ihsanullah9496
Visitor

 

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