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Number transfer

Vic1074
Explorer

‎29-08-2022 10:37 AM

Hi 

I ordered a new phone and requested my number is transferred. Sent the PAC code on ordering but how long before this transfer happens ? 
tried using the online form but it isn’t recognising the PAC. Is this because it’s been used ? 
Please help 

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎29-08-2022 11:07 AM

When did you do this? Porting does not happen over the w/end & hols.

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Vic1074
Explorer
In response to XRaySpeX

‎30-08-2022 11:40 PM

The request was done at purchase and this was over a week ago. However the phone was only used yesterday for the first time. Would this make a difference ? 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Vic1074

‎31-08-2022 08:21 AM

Hi @Vic1074,

Welcome to the EE Community. 🙂

Yes, your SIM will need to be in use for the number transfer to complete. Have you had any texts regarding your number transfer yet?

James

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