24-10-2022 10:09 PM
Anyone know why my new SIM card is letting me send text messages, use data or call. Esim doesn’t seem to work either just takes ages to activate. I believe the reason my new sim isn’t working is because I haven’t activated it yet but I can’t activate it when I don’t have access to my phone number. So what do I do ?
24-10-2022 10:15 PM
@evehawkins The package the sim came on has the phone number on it. And you can not activate the eSim until you have activated the sim as you need the number to move across to the eSim.
24-10-2022 10:27 PM
Is it on contract or PAYG?
24-10-2022 10:38 PM
It’s the same number I had before tho, I just upgraded phones and they sent me out a new sim along with it.
24-10-2022 10:56 PM
Upgrade phones are often supplied with replacement SIMs incase there is a problem with your current SIM or it doesn't fit a new phone.
If it does fit your new phone and works, then there is no need to activate an unnecessary replacement.
24-10-2022 11:00 PM
Oh, I see. The problem I now have is that I don’t know which sim is what. But I’ve tried them both only one shows my number but that still shows me no service
25-10-2022 08:27 AM
Hi @evehawkins.
If you can get in touch with our Customer Care team, they'll be able to tell you which SIM card you're supposed to be using.
They'll also be able to help register the new one if needed.
Jon
25-10-2022 08:49 AM
Just call them up? I tried to earlier waited 20 minutes then it said call failed.
25-10-2022 10:27 AM