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New payg sim pre paid for a subscription pack but not added to my account

Amacca1981
Investigator
Investigator

‎05-05-2024 06:07 AM

 
0 Helpful
8 REPLIES 8
XRaySpeX
Grand Master
Grand Master

‎05-05-2024 07:08 AM

@Amacca1981 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Amacca1981
Investigator
Investigator
In response to XRaySpeX

‎05-05-2024 07:15 AM

Says £0 balance. I paid £30 upfront and had the sim delivered. I chose the 125gb pack

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Amacca1981

‎05-05-2024 07:22 AM

Full msg? What else does it say?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Amacca1981
Investigator
Investigator
In response to XRaySpeX

‎05-05-2024 07:26 AM

Your current balance as of today 07:10 is £0.00. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Amacca1981

‎05-05-2024 07:29 AM

When was the SIM activated?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Amacca1981
Investigator
Investigator
In response to XRaySpeX

‎06-05-2024 06:26 AM

Last Wednesday 1st may

0 Helpful
Amacca1981
Investigator
Investigator
In response to Amacca1981

‎06-05-2024 06:29 AM

The delivery consisted of my SIM card and a paper saying that 2 £15 credit will be added to my account within 2 days and then I can exchange them for my £30 subscriptions pack. Can I get a refund as I’m going to cancel my payg sim 

0 Helpful
Leanne_T
EE Community Support Team
In response to Amacca1981

‎06-05-2024 07:45 AM

Morning @Amacca1981 

Thanks for coming to the community. 

To get the account looked into, please call us on 150 and the team will be happy to help you with the credit 🙂

Leanne.

0 Helpful