My SIM stopped working

JeanPi · ‎14-06-2022

My old SIM stopped working all of sudden, so I ordered a new SIM. However, the new SIM doesn't work either and it still shows NO SERVICE.

James_B · ‎14-06-2022

Hi @JeanPi,

Welcome to the EE Community. 🙂

Do you know why your old SIM stopped working? Was it damaged?

How did you order your replacement?

James

XRaySpeX · ‎14-06-2022

Are you on contract or PAYG?

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JeanPi · ‎15-06-2022

Hi, the SIM stopped working all of sudden. It wasn't damaged, so I thought there is an issue with the SIM and ordered a replacement from EE. However, when I inserted the new SIM, I had the same problem. I tried to put the SIM in different phones and it is also not working. Called Customer Service, but they say my account has no issues.

JeanPi · ‎15-06-2022

I'm on contract.

Leanne_T · ‎15-06-2022

Hi there @JeanPi

Thanks for coming back to us 🙂

Does any other SIM card work in the phone?

Has the replacement SIM card been registered?

Leanne 🙂

JeanPi · ‎15-06-2022

Yes, other SIM works in the phone. I didn't register the SIM, because I was told by the EE employee that I don't need to. Moreover, I cannot have the message sent to the number, as the SIM doesn't have network.

Leanne_T · ‎15-06-2022

Hi @JeanPi

Thanks for coming back to me.

I would suggest getting back in touch with our customer care team, they can check the SIM card number and make sure this is registered for you, and if not they can register this over the phone.

Let me know how you get on 🙂

Leanne.