I ordered an eSIM yesterday but still not received the details

[Martpr72]

I ordered an eSIM 24 hours ago and although the final screen said I would get the number and instructions in the confirmation email, they weren’t there. 

should I be getting another email??? And when??

 When I’ve ordered travel eSIMs before I’ve got them immediately. 

[Chris_B]

@Martpr72  Ordered from where ?  Please provide a link to where you ordered from. 

[Martpr72]

Hi Chris

 it was on the main EE website….

 

[Mod note: I had to reject the image that you posted, because it contained your order number.]

[Christopher_G · Accepted solution]

Hi @Martpr72 

Welcome to the community.

Please check your spam/junk folder in case the email made its way there. It's possible you've been sent a scannable QR code to use, which would arrive through the post. If you give our Customer Support team a call, they'll be able to confirm that for you.

Chris

[Martpr72]

This wasn’t the solution!

i spoke to customer service and as a new customer I shouldn’t have been offered an eSIM on the website. New customers can only apparently get a physical sim. This is a big with the site that’s been known about for about 6 months!!!! 
So I’m being sent a physical sim. 
not the best start with EE for me!