Hi EE community
EE keeps sending me messages saying that my current phone [Samsung Galaxy J3 (2016 ] won't cope with the decommissioning of EE's 3G network + the battery has started to drain very quickly.
So, time for a new phone and I am thinking of probably a Nokia CO2 which means a nano sim card instead of the micro that I got from EE.
Can't find anything on the EE website that tells me how to go about asking for a replacement with all roads recommending that I ring up.
However, my speech is poor [I have dysphagia], so I would much rather communicate by email or online.
The other option is to write to EE but the website asks for my name, address, contract number and phone number - can't find my contract number either on the MyEE part of the website or in my emails.
Any suggests, please?
Thanks, Peter
