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Esim issues

Hebli
Visitor

‎03-11-2023 10:33 PM

I have removed Esim from a device i tried to activate. Initially when setting up new device it asked if i wanted to opt for Esim, it transferred over automatically, within 10 minutes i wanted to revert back to phsyical sim and its not allowing me. any tips or advice please

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1 REPLY 1
davecres1
Contributor
Contributor

‎03-11-2023 10:52 PM

You have to order a new sim through your account section of the EE website as once you have moved  to Esim the old physical sim is no longer usable. 

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