19-05-2026 12:51 AM - edited 19-05-2026 12:53 AM
I've been trying to get my PUK code. The instructions here supplied by EE are not accurate:
https://ee.co.uk/help/mobile/manage-use/unlock-device/unblock-your-phone-with-a-PUK-code
The pages they refer to on their customer dashboard don't even exist anymore!
I've been trying to get into my customer account for hours this evening, but it says it is down and come back later:
"We're fixing a few things right now
We’re making sure everything is working as best as it can. Come back later or visit the EE Community."
When will it be fixed?
How can I get my PUK code please? My mobile phone has been locked.
Honestly, this company is a joke. Can't do anything right, not even have their website working for hours.