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Camel a sim

micktombailey
Explorer

‎26-06-2023 02:34 PM

Why have EE made it so hard to cancel a sim under the cooling off period 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎26-06-2023 02:48 PM

Did you order it online or by phone? There is no cooling-off period when buying in store.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
micktombailey
Explorer
In response to XRaySpeX

‎26-06-2023 02:50 PM

It was ordered on line
0 Helpful
Katie_B
EE Community Support Team
In response to micktombailey

‎26-06-2023 03:27 PM

Thanks for confirming @micktombailey. 

Our customer care team will be able to connect you with the relevant team who can cancel your SIM. 

Please let me know if you require further help. 

Katie

0 Helpful